Key Learnings From This Episode
- How Katherin found her niche: Katherin explains that she is an avid reader of self-help and leadership books. She explains how she applies the principles at the office. In addition, her interaction with many vendors inspired her to go after her passion of providing exceptional customer service to clients.
- The story behind SHIFT HR Compliance Training: Katherin worked extensively educating companies on HR compliance training matters, such as anti-harassment and discrimination training. As she started to develop this niche, she realized that the top managers received strong training while the rest of the workforce received basic online training. Katherin sourced many online training courses and realized that the content available was “dumbed-down” and not engaging employees to learn from the material. She decided to create training for all levels of an organization.
- Why Unconscious Bias?
EEOC statistics show that harassment complaints keep increasing even though companies are providing training. Curious as to why this is happening, Katherin began to investigate Unconscious Bias. She soon realized that harassment and discrimination training courses were not training on unconscious bias. Along with Katherin’s employment law experience, SHIFT hired a Social Scientist with a PhD from Stanford to assist in building training around unconscious bias.
- Why is it important for HR Leaders to understand Unconscious Bias?
HR Leaders often coach, lead and develop their teams. It is important for them to understand other team members. Second, they can look at infrastructure and see what processes are in place that are hindering or impeding us because of unconscious bias (e.g. recruiting).
- A deeper dive…
Most people do not know how biased they are. The Implicit Association Test is a free online tool that can be used to see where your biases lie. A person’s stated values are often inconsistent with their unconscious bias. For example, after taking the IAT himself, Malcolm Gladwell, who is bi-racial, found that he associated more with whites than blacks. This came as a shock to him at first, but then realized his environment had a major effect on him.
Employers can start to improve workplace culture and meet their diversity and inclusion goals by raising awareness and by helping employees understand how their unconscious biases impact their everyday workplace decisions.
“HR Leaders need to be aware of what unconscious bias is so they can coach and lead appropriately.”
Recommended Reading and References From this Episode
- Blink: The Power of Thinking Without Thinking by Malcolm Gladwell
- Blindspot: Hidden Biases of Good People by Mahzarin R. Banaji
- Thinking, Fast and Slow by Daniel Kahneman
To Follow Katherin Nukk-Freeman
- Katherin’s LinkedIn Profile
- Essential Tactics to Combat Unconscious Bias in the Workplace Webinar June 27th, 2pm EDT. Register here.