76: The Best of HR Studio Podcast on Organizational Culture

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HR Studio Podcast is celebrating its third year and we took the opportunity to look back at the amazing line up of guests and topics the podcast team has been privileged to cover. One topic that stands out is organizational culture. It's a subject that Michael D. Watkins explored in a LinkedIn post in 2013 and a subsequent article, entitled What Is Organizational Culture? And Why Should We Care?
Watkins suggested,
While there is universal agreement that (1) it exists, and (2) that it plays a crucial role in shaping behavior in organizations, there is little consensus on what organizational culture actually is, never mind how it influences behavior and whether it is something leaders can change.
In this extended episode, we look back with excerpts from five podcasts and explore what our guests are doing to change company cultures.
To listen to the full episodes, follow the links below. 

Michael Lee Stallard quote on HR Studio Podcast1. Connection Culture Lessons from U2 & Sloan Kettering 

Michael Lee Stallard shares two inspiring stories that highlight the impact of culture on organizational performance. Michael defines the meaning of culture within the organizational context. He describes three distinct types of sub-cultures and illustrates with two noteworthy examples of highly connected cultures – The Memorial Sloan Kettering Cancer Center and the band U2. He concludes with ideas on how leaders can build a culture of connection in their organizations.

Claude Silver quote on HR Studio Podcast2. Unlocking Potential Through a People First Culture

Claude Silver, Chief Heart Officer at VaynerMedia discusses her organization's philosophy and approach to building and maintaining a ‘people first’ culture.
Claude makes the case for maintaining a ‘people first’ culture and achieving this through high-touch so that employees know they have a team of people who care, and they know they have a CEO who puts people first.

Peter Phelan quote on HR Studio Podcast3. Scaling a Winning Culture & Avoiding Cultural Debt

Former Chief People Officer at MediaMath, Peter Phelan, discusses the importance of strong cultural values and how to create and maintain them. This episode will be of particular interest to those in startup and small businesses. Peter argues that it's hard to extricate an organization from cultural debt so it's important to identify issues early and ensure the company is making promises it can keep. One key takeaway is the threshold number of 150 employees (Dunbar’s number), which, when exceeded is the point at which social connections begin to break. 

Scott Overcarsh quote on HR Studio Podcast4. How One Company is Getting Culture Right 

Linda Hlavac interviewed Scott Overcarsh to understand how the Chick-fil-A restaurant chain earned the #2 spot, behind Amazon.com on the Customer Service Hall of Fame study published by 24/7 Wall Street and Zogby Analytics - the only fast food restaurant to ever make the survey. 
One of the secrets to its success was the importance of putting customers first. Chick-fil-A spent a lot of time thinking about why it is business, asking the question 'what has gotten us to where we are?’ It was important to the founder, Truett to remember the lessons learned. 

Michael Bungay Stanier quote on HR Studio Podcast5.  How to be the Champion of Coach Like Behavior

In the second of back to back episodes, Michael Bungay Stanier offers insights and practical suggestions for organizations that are trying to build coaching cultures. Michael shares insights into why managers resist coaching, how to overcome their objections, and how to build coaching habits in your organization. A key takeaway is to understand the “Drama Triangle”.  He outlines three dysfunctional organizational roles and the one that HR tends to play to its detriment. 

Tuesday, April 2, 2019 - 8:00am
Kyle O'Connor and Linda Hlavac and Fred Bunsa
Michael Lee Stallard, Claude Silver, Peter Phelan, Scott Overcarsh and Michael Bungay Stanier
HR Studio Podcast