Conflict Management

on August 24th, 2016
- Updated on July 31st, 2019
We may wish it were not so, but workplace conflict is inevitable. Experts say that it may arise in any situation in which individuals have incompatible perceptions, interpretations, emotions, or interests. Not surprisingly, managing this workplace conflict ranks as a top concern in coaching conversations with AJO's clients. In the first of a four-part series, we take a closer look at the nuances of key aspects of conflict management. In this first post, we discuss the cost of workplace conflict and introduce a model we employ to help individuals and teams assess their conflict-handling modes.