Decades ago, leadership mostly looked like direction-setting. A leader made a call, the organization executed, and there wasn’t much conversation in between. That model held up reasonably well. The pace of change was slow enough that a decision made this quarter usually still made sense by the time it took effect. That pace doesn’t exist […]
Two questions get asked before almost every technology decision: Can we do it? Should we do it, financially? Far less time gets spent asking what it will actually feel like for the people living through it. Building the rollout plan is operational work. Getting people through it is a leadership challenge, and the two are […]
